Back up your devices
How to back up your iPhone, iPad, and iPod touch
How to back up your Mac

Transfer data to your new devices
For iPhone, iPad and iPod touch select one of the methods below
Quick Start: Use your iPhone or iPad that's already running iOS 11 or later to automatically set up a new device.
iCloud: Transfer your data and purchased content to your new device from your previous device's iCloud backup.
iTunes or Finder: Transfer your data and purchased content to your new device from a backup you made with iTunes or Finder.

If applicable, please make sure to Dis-Own all devices from Apple Business Manager / Apple School Manager. It is extremely important to release the devices from Apple Business Manager / Apple School Manager prior to shipping a device back. Please access the system initially used to enroll in the Apple Business Manager / Apple School Manager program and follow the below instructions. Devices returned while still enrolled in Apple Business Manager / Apple School Manager are not usable and can be assessed damage fees.

1. In Apple Business Manager / Apple School Manager, sign in with an account that has the role of Administrator, Site Manager, or Device Enrollment Manager.
2. Click Devices in the sidebar, search for a device in the Search field, then select the device from the list. See How to search.
3. After you’ve searched for the devices, select the total number of devices at the top of the list, then click *eject button*
4. Carefully read the dialog, then click Release Devices.
5. Carefully read the additional dialog. After you release a device, it is removed from Apple School Manager and can’t be assigned to an MDM server.
   Note: You can always add iPhone, iPad and Apple TV devices back to Apple School Manager using Apple Configurator 2. See Assign devices added from Apple Configurator 2. Mac computers can’t be added back with Apple Configurator 2.
6. Check the box, “I understand that this cannot be undone,” then click Release. A new activity releases the devices. You can wait for the activity to complete, or click Close to close the window.
7. Verify that the devices have been removed by searching for the device in the search field at the top of the window.
   Note: After a device is released, it must be erased and restored.

For more information on how to release devices in Apple Business Manager, visit the Apple Business Manager User Guide or the Apple School Manager User Guide

Deactivation steps for Mac

1. In the Find My app on your Mac, click Devices
2. In the Devices list, select the device you want to remove
3. Click the Info button on the map, then click Remove This Device.
4. More information: https://support.apple.com/guide/findmy-mac/remove-a-device-fmm2832fb8f0/mac

Make sure that you turn off Find my device on your device before your return to the warehouse facility. Simply, sign out of iCloud and then erase all content and settings. This completely erases your device, removes it from your Apple ID, and turns off Find my device.

• Choose View > Show All Devices from the menu bar in Disk Utility. The sidebar now shows your disks (devices) and any containers and volumes within them. The disk your Mac started up from is at the top of the list. In this example, Apple SSD is the startup disk:
• Select the disk that you want to erase.
• Click Erase, then complete these items:
  • Name: Type the name that you want the disk to have after you erase it.
  • Format: Choose APFS or Mac OS Extended (Journaled). Disk Utility shows a compatible format by default.
  • Scheme: Choose GUID Partition Map.
• Click Erase to begin erasing your disk and every container and volume within it. You might be asked to enter your Apple ID. Forgot your Apple ID?
• When done, quit Disk Utility.
• If you want your Mac to be able to start up from the disk you erased, reinstall macOS on the disk.
• More information: https://support.apple.com/en-us/HT208496

Please take special care when packaging devices so they are not damaged in shipping. The best advice is to secure the devices so that they remain completely immobile in the box.

Our recommended procedure is below:

• Use a new box that will comfortably fit device(s), but is not overly large.
• Fill half the box with packing material (crumpled newspaper works well).
• Cover your device in several layers of bubble wrap to protect the screen and casing from impacts.
• When shipping multiple devices, please place packaging material between each device. The packing material should form a dense buffer between the edge of the box and the edges of the devices.
• Close the box and gently shake it to test your work. Ideally, your devices will remain completely immobile.
• Tape the top of the box shut and attach your shipping label.